top of page
-
WHAT DOES MY ORDER INCLUDE?Your order includes everything you need to bring the set to life: all the essential pieces, easy-to-follow step-by-step instructions, and any extras detailed in the description. We’ve got you covered with all the tools and guidance to make your build fun, seamless, and totally awesome!
-
WHAT'S THE BEST WAY TO CONNECT WITH CUSTOMER SERVICE?Got questions or need a hand? Hit us up at info@blocktanicals.com or drop us a message through the contact form on our website! We're here to help and absolutely cannot wait to assist you with whatever you need. Let’s make it happen!
-
CAN BLOCKIES MIX AND MATCH WITH LEADING BRICK BRANDS?Absolutely! Blockies are built to click perfectly with all major brick-building brands. Mix, match, and expand your creations effortlessly—unlocking endless possibilities for creativity and epic builds!
-
ARE BLOCKIES AVAILABLE IN RETAIL STORES?Not yet. But soon ;)
-
IS WHOLESALE ORDERING AVAILABLE?It sure is. We offer wholesale orders for businesses and organizations. To learn more or get started, contact our dedicated wholesale team at info@blocktanicals.com or fill out the wholesale inquiry form on our website. Let’s build something amazing together!
-
I'M AN INFLUENCER AND WANT TO PROMOTE BLOCKIES! HOW DO WE MAKE IT HAPPEN?We’re so excited that you want to collaborate with us! Simply reach out to us at info@blocktanicals.com, and our team will review it. If it’s a match, we’ll be in touch. We can’t wait to see what amazing things we can create together!
-
WHERE ARE YOUR ORDERS SHIPPED FROM?The US of A.
-
WHEN'S THE BIG DELIVERY DAY?ASAP. Orders are typically processed within 1-2 business days. Shipping times vary based on your location and selected shipping method, but with standard shipping, you can expect delivery within approximately 5-7 business days. We work efficiently to ensure your order arrives as quickly as possible!
-
DO YOU SHIP WORLDWIDE?Absolutely! We currently ship to addresses in the United States, Canada, Mexico, and the United Kingdom.
-
WHERE CAN I CHECK THE STATUS OF MY ORDER?As soon as your order ships, we’ll send you an email with a tracking number so you can follow your package’s journey in real time! Just enter the number on the shipping carrier’s website to check its progress. Tracking updates may take 24-48 hours to appear, so hang tight! If you run into any issues or need a hand, our customer support team is always here to help.
-
CAN I CANCEL MY ORDER?Yes - absolutely. You can cancel your order as long as it has not been shipped yet. Contact our customer support at info@blocktanicals.com
-
HOW DO I REPORT MISSING PIECES FROM MY SET?We hate to hear that something’s missing from your new Blocktanicals set—every build should be perfect! We take quality seriously, and if a piece slipped through the cracks, we’ve got you covered. Reach out to us at info@blocktanicals.com, including a detailed description of the missing piece, photos from the instruction manual, and the set name and number. Once we process your request, we’ll send you a shipping confirmation so you can get back to building in no time!
-
HOW DO I EXCHANGE OR RETURN MY BLOCKTANICALS SET?We accept returns and exchanges within 30 days for unopened sets in their original packaging. Just reach out to our customer support team, and we'll guide you through our quick and hassle-free process. Blind box purchases are final sale.
FREQUENTLY ASKED QUESTIONS
bottom of page